Parasound Warranty & Support Policy

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Contact: Submit a question through our support form
Location: Las Vegas, NV
Hours: Monday – Friday, 9AM – 5PM Pacific

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Parasound is committed to providing high-quality products and fair, transparent support. Please read this policy carefully before initiating a warranty claim or service request.

For fastest support and troubleshooting:

• Contact your dealer first. They have broader knowledge of additional components and can physically verify any issues before returning your unit to Parasound.
• If you do not have a dealer, fill out the support form at parasound.com/help, and we will direct you to an appropriate resource.
• Basic Troubleshooting Guide: Click here for solutions to common issues before submitting a request.

Parasound Limited Warranty Policy (Effective September 1, 2026)

Parasound Factory Warranty – USA Only

• The factory warranty applies only to units purchased New (see Definitions) either directly from Parasound at Parasound.com or from a US Registered Dealer at the time of sale, and sold and shipped within the U.S.
• Units purchased after June 15, 2023, that were previously opened for any reason after shipment from Parasound are excluded from warranty coverage.
• Warranty coverage is non-transferable and applies only to the original purchaser, except as described under “Gifts” below.
• Parasound does not warrant in any way products purchased from anyone who is not a Parasound Registered Dealer at the time of sale.
• A product sold by a dealer who is no longer a Registered Dealer at the time of sale is not covered by this limited warranty, and the seller is required to disclose that to you.
• If any of these conditions apply, this limited warranty does not apply to your unit.

International Warranty – Handled by Local Distributors and Dealers

• Parasound’s factory warranty does not apply to customers outside of the USA, including Canada. Parasound has no direct obligation for warranty support or service outside of the USA.
• International Authorized Distributors are independent businesses and are under no obligation to provide warranty repairs for Parasound products they did not import. Each international Parasound Authorized Distributor is solely responsible for their own warranty and repair policies.
• If you purchased a Parasound product outside the USA contact your dealer or the Authorized Distributor in your country for warranty and service options.

Warranty Coverage & Duration (USA Only)

Subject to the terms and conditions stated below, Starwarriors IV LLC (“Parasound”) warrants to the original owner, under this limited warranty, that new, unopened products shall be free from defects in workmanship or materials as follows:

• The warranty start date is based on the first purchase from a Registered Dealer, Distributor, or Parasound directly through Parasound.com as a consumer.
• A unit a Registered Dealer purchased through a distributor has a warranty start date based on that purchase, not the date they resell it to you. Time the unit spends in the dealer's stock therefore comes out of the term, which is why we will confirm a unit's warranty standing for you before you buy it (see Verify Before You Buy).
• Read descriptions and receipts carefully to ensure you are purchasing a unit that has never been opened, especially when offered at a discount. Sellers may provide their own warranties on opened products, but they are not covered under Parasound’s factory warranty.
• Your original dated invoice is required to obtain warranty service. Two exceptions where no receipt is needed: products purchased directly from Parasound.com are registered to you automatically at shipment, and when your dealer registers your sale with your email address your unit is registered to you automatically and your Owner’s Certificate (tying you to your serial number) is emailed to you.
• Used, opened (an opened unit is a used unit), open-box, and B-stock products carry no Parasound factory warranty unless sold directly by Parasound. This exclusion applies to units purchased after June 15, 2023, the date it took effect; purchases before that date are governed by the policy in effect at the time (see Previous Versions below). A used unit sold by anyone other than Parasound, including an authorized dealer, carries no Parasound factory warranty. A used unit sold directly by Parasound carries the 90-day term above; a longer term, when granted, is stated at the time of sale and recorded with your registration.

Warranty is Non-Transferable

Warranty Applies Only to the Original Purchaser

• Parasound’s factory warranty is strictly non-transferable.
• If the original owner transfers ownership of the product before the warranty expires, this warranty terminates immediately.
• The only exception for gifts is if the original purchase receipt explicitly lists the gift recipient’s name in the “Ship-To” address at the time of sale and that recipient resides in the USA.

Your Warranty is VOID If:

• The unit was resold or transferred to another owner.
• The unit was given as a gift without the recipient’s name entered as the ship-to name on the original order.
• The unit was purchased from an unauthorized seller or third-party reseller

Warranty Service & Return Policy

What Parasound Will Do Under the Warranty

• Parasound will provide all necessary parts and labor to restore the product to its original specifications and return the product to the original dealer/seller or owner if the dealer/seller is no longer a Registered Dealer.
• Parasound will only pay for return shipping within the 48 contiguous United States, regardless of where the owner currently resides. Owners outside the contiguous United States must arrange onward transportation at their expense once warranty repair is complete.
• In the alternative, Parasound may, at its sole option, replace the Product with a new, refurbished, or comparable unit of equal or better condition and functionality, or refund the purchase price shown on the original dated invoice, subject, where appropriate, to reasonable depreciation for actual use in accordance with applicable laws, in full satisfaction of its warranty obligations.
• Repaired or replacement units continue the original warranty for the remainder of its term, or 90 days, whichever is longer. A replacement never starts a new warranty.
• Repair, replacement, and refund decisions account for the unit’s condition as received. Damage not covered by this warranty (for example abuse, modification, or transit damage) may be repaired at the owner’s expense or reflected in any replacement or refund.
• Parasound will undertake to complete the repair and return of the Product as soon as circumstances permit, unless prevented by causes beyond its reasonable control.
• Unit is not eligible for repair under the terms of the Parasound warranty if:
  • Unit was not purchased from a Parasound Registered Dealer (at the time of sale)
  • You are not the original owner. The Parasound warranty is not transferable.
  • Unit’s serial number was removed, modified, or defaced.
  • Unit shows evidence of abuse and/or misuse.
  • Damage was caused by unauthorized repair or modification (a unit may also be refused service if a prior unauthorized repair makes reliable diagnosis impossible).
  • Unit was purchased as anything other than new/unopened for purchases made after June 15, 2023

Limitations on Parasound’s Warranty Obligations

• Parasound is not responsible for removal or installation charges, shipping expenses to the dealer/seller, Parasound, or an authorized service facility, loss of use, property damage, or other incidental or consequential damages.
• Note: Some states do not allow exclusions or limitations of consequential damages, so these exclusions may not apply to you.
• Any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the term of this limited warranty, to the extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
• This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

What the Owner Must Do to Obtain Service

A defect is confirmed by inspection, not by report. Parasound will assist with troubleshooting, and your dealer can verify that a problem occurs on their reference system, but the final determination that a unit is defective under this warranty is made by Parasound’s trained technicians after the unit is received and bench-tested. A unit that is not returned for inspection cannot be confirmed defective, and remedies under this warranty apply only to confirmed defects.

If Purchased from a Registered Dealer:

• Contact your dealer first to troubleshoot the issue.
• If troubleshooting does not resolve the issue, arrange transportation of the product (in Complete Original Packaging, prepaid; insurance recommended) to your dealer.
• Your dealer will validate the issue on their reference system, coordinate a warranty RMA with Parasound, validate the repair on their reference system, and arrange return of the product to you.

If Purchased Directly from Parasound or the Dealer is No Longer Registered:

• Fill out the support form at parasound.com/help.
• Parasound will validate warranty support and assign troubleshooting resources.
• If Parasound directs that the product be returned, Shipping instructions including a RMA number will be issued.  RMA number must appear on the return label.

Packaging and Shipping Requirements

• Use the Complete Original Packaging (outer carton, inner cartons, and all foam pieces) for safe transit to the dealer or Parasound. If unavailable, authorized replacement packaging can be purchased from the Parasound webstore.
• Customers are responsible for shipping costs to the dealer or Parasound.
• We recommend insuring the product for its full retail cost. Transit risk is the owner’s whether or not insurance is purchased.
• Parasound is not responsible for transit damage.
• Parasound reserves the right to charge for new factory packaging when returning a repaired product if the received packaging was correct but in an unacceptable condition for return shipping.

Units Will Be Refused Service Under the Following Conditions:

• Unit was sent without the Parasound-assigned RMA number marked on the carton.
• Unit was not sent in complete Parasound carton and packing.
• Unit was shipped collect for shipping charges. We do not accept collect shipments.
• Unit was shipped via the US Postal Service.
• Unit was sent to an address other than the address instructed by our RMA authorization email.

Can Not Duplicate (CND) Fee

• Before shipping any unit back, contact your dealer.
• If a unit is returned and the reported defect cannot be duplicated, defect has been caused by external factors, warranty has been voided, or accidental damage (non-shipping related), the customer will be charged a Can Not Duplicate fee plus boxing fees and return freight prior to return of the unit: $100 for Z Custom, ZoneMaster and New Classic, $200 for HALO and JC.

Return Shipping & Storage Policy

• If an RMA is issued, the unit must arrive within 30 days. If not received by this deadline, the RMA will be closed, and the issue considered resolved.
• Return shipping costs to Parasound or Dealer are the responsibility of the customer/dealer.
• If a unit is found to violate return shipping instructions or have a voided warranty, Parasound will notify the customer.  The customer provides a prepaid return shipping label.
• If a customer does not provide the label within 30 days of request, a storage fee of $10 per day will apply.
• If unclaimed for an additional 60 days (90 days total), the unit will be considered abandoned and, after written notice and to the extent permitted by law, disposed of, recycled, or sold to recover Parasound’s costs.  Parasound will in no way be responsible for the unit once this time period has passed.

Exclusions: Parts and Occurrences That are Not Covered by the Warranty

In addition to the exclusions stated in the sections above, this Warranty does not cover any of the following:

• Glass or plastic panels, cabinetry, trim, or other appearance items (except where they are defective at the time of original sale and the Product is delivered for repair within the first thirty (30) days thereafter);
• Batteries or failure of or damage to the Product caused by batteries.
• Lack of routine maintenance
• Fair wear and tear
• Connection to an improper voltage supply
• Failures arising from accident, carelessness, improper transportation, abuse, catastrophe, misuse, neglect, externally short-circuited, or failure to properly connect or operate the Product in accordance with the accompanying instructions or specifications.
• Failure of mechanical moving parts (such as cooling fans and disc mechanisms), remote controls, lasers, front panel displays and video screens occurring more than 1 (one) year after purchase, even though the Product may otherwise still be under warranty. Switches and controls are not subject to this one-year limit.
• Failures or damage caused by tampering, alteration, or servicing by anyone other than Parasound using a valid RMA, and any Product whose serial number has been removed, modified, or defaced. Opening the unit does not by itself void this warranty, but the Product contains no user-serviceable parts, and anything damaged inside it is not covered.
• Damage caused by alterations or modifications to the unit.
• Failures arising from improper installation or placement of the Product, including inadequate ventilation (for example, amplifiers stacked directly on one another, installation in an enclosed cabinet, or insufficient clearance above, below, or beside the unit), or from incompatibility of other components in the system of which the Product is a part.

Parasound shall have no liability or obligation of any kind with respect to any of the foregoing types of failures.