Parasound Warranty & Support Policy

Parasound is committed to providing high-quality products and fair, transparent support. Please read this policy carefully before initiating a warranty claim or service request.

For fastest support and troubleshooting:

• Contact your dealer first. They have broader knowledge of additional components and can physically verify any issues before returning your unit to Parasound.
• If you do not have a dealer, fill out the support form [here], and we will direct you to an appropriate resource.
• Basic Troubleshooting Guide: Click here for solutions to common issues before submitting a request.

Parasound Warranty Policy (Effective June 25, 2024)

Parasound Factory Warranty – USA & Canada Only

• The factory warranty applies only to units purchased as new and unopened from a U.S. or Canadian Authorized Parasound Dealer at the time of sale and sold/shipped within the U.S. or Canada. See "Find a Dealer" to determine if the dealer is currently authorized.
• Units purchased after June 15, 2023, that were previously opened for any reason after shipment from Parasound are excluded from warranty coverage.
• Warranty coverage is non-transferable and applies only to the original purchaser (See section 3).
• Parasound does not warrant in any way products purchased from anyone who is not an Authorized Parasound Dealer at the time of sale. If this product falls into any of these categories, this warranty is void.

International Warranty – Handled by Local Distributors and Dealers

• Parasound’s factory warranty does not apply to international customers outside of the U.S. and Canada. Parasound has no direct obligation for warranty support or service outside of these regions.
• International Authorized Distributors are independent businesses and are under no obligation to provide warranty repairs for Parasound products they did not import. Each international Parasound Authorized Distributor is solely responsible for their own warranty and repair policies.
• If you purchased a Parasound product outside the U.S. and Canada, contact your dealer or the Authorized Distributor in your country for warranty and service options.

Warranty Coverage & Duration (USA & Canada Only)

Subject to the terms and conditions stated below, Starwarriors IV LLC ("Parasound") warrants to the original owner that new, unopened products shall be free from defects in workmanship or materials as follows:

• The warranty start date is based on the first purchase from an Authorized Dealer, Distributor, or Parasound directly through Parasound.com as a consumer.
• A unit purchased by an Authorized Dealer through an Authorized Distributor has a warranty start date based on that sale, not the date of resale to the customer.
• Read descriptions and receipts carefully to ensure you are purchasing a unit that has never been opened, especially when offered at a discount. Sellers may provide their own warranties on opened products, but they are not covered under Parasound’s factory warranty.

*The warranty period for these items purchased through Parasound’s official web store may vary based on product descriptions.

Warranty is Non-Transferable

Warranty Applies Only to the Original Purchaser

• Parasound’s factory warranty is strictly non-transferable.
• If the original owner transfers ownership of the product before the warranty expires, this warranty terminates immediately.
• The only exception for gifts is if the original purchase receipt explicitly lists the gift recipient’s name in the "Ship-To" address at the time of sale and that recipient resides in the country of sale.

Your Warranty is VOID If:

• The unit was resold or transferred to another owner.
• The unit was given as a gift without the recipient’s name listed on the original sales receipt.
• The unit was purchased from an unauthorized seller or third-party reseller

Warranty Service & Return Policy

What Parasound Will Do Under the Warranty

• Parasound will provide all necessary parts and labor to restore the product to its original specifications and return the product to the original dealer/seller or owner if the dealer/seller is no longer authorized.
• Parasound will only pay for shipping to the country of original sale regardless of where the customer currently resides.  If owner is out of the original country, they must arrange transportation at their expense once warranty repair is complete.
• In the alternative, Parasound may at its sole option either replace the Product without charge, or if replacement is not commercially practicable or repair or replacement cannot be accomplished within a reasonable time, Parasound may refund the purchase price of the Product, subject, where appropriate, to reasonable depreciation for actual use in accordance with applicable laws in full satisfaction of its warranty obligations,
• If repair or replacement is not commercially feasible, Parasound may refund the purchase price, subject to reasonable depreciation for actual use, as permitted by applicable laws.
• Parasound will undertake to complete the repair and return of the Product as soon as circumstances permit, unless prevented by causes beyond its reasonable control.
• Unit is not eligible for repair under the terms of the Parasound warranty if:
  • Unit was not purchased from a Parasound Authorized Dealer (at the time of sale)
  • You are not the original owner. The Parasound warranty is not transferable.
  • Unit's serial number was removed, modified, or defaced.
  • Unit shows evidence of abuse and/or misuse.
  • Unit was modified in any way.
  • A prior repair was attempted by an unauthorized repair station.
  • Unit was purchased as anything other than new/unopened for purchased made after June 15, 2023

Limitations on Parasound’s Warranty Obligations

• Parasound is not responsible for removal or installation charges, shipping expenses to the dealer/seller, Parasound, or an authorized service facility, loss of use, property damage, or other incidental or consequential damages.
• Note: Some states do not allow exclusions or limitations of consequential damages, so these exclusions may not apply to you.

What the Owner Must Do to Obtain Service

If Purchased from an Authorized Dealer:

• Contact your dealer first to troubleshoot the issue.
• If troubleshooting does not resolve the issue, the owner must ship the product (properly packaged, prepaid, and insured) to the dealer.
• The dealer will coordinate repair/replacement with Parasound and return the product to the owner once resolved.

If Purchased Directly from Parasound or the Dealer is No Longer Authorized:

• Fill out the support form [here].
• Parasound will validate warranty support and assign troubleshooting resources.
• If Parasound directs that the product be returned, Shipping instructions including a RMA number will be issued.  RMA number must appear on the return label.

Packaging and Shipping Requirements

• Use the original packaging for safe transit to the dealer or Parasound (Las Vegas, NV). If unavailable, authorized replacement packaging can be purchased from the Parasound webstore.
• Customers are responsible for shipping costs to the dealer or authorized repair center.
• Recommend insuring the product for its full retail cost in case of loss or damage during transit.
• Parasound is not responsible for transit damage.
• Parasound reserves the right to charge for new factory packaging when returning a repaired product if the received packaging was correct but in an unacceptable condition for return shipping

Units Will Be Refused Service Under the Following Conditions:

• Unit was sent without the Parasound-assigned RMA number marked on the carton.
• Unit was sent in an unsuitable shipping carton, likely to have been damaged in transit.
• Unit has inadequate packing, unit likely to have been damaged in transit.
• Unit was shipped collect for shipping charges. We do not accept collect shipments.
• Unit was shipped via the US Postal Service.
• Unit was sent to an address other than the address instructed by our RMA authorization email.

No Problem Found Fee

• Before shipping any unit back, contact your dealer.
• If a unit is returned and the reported defect cannot be duplicated, defect has been caused by external factors, warranty has been voided, or accidental damage (non-shipping related), the customer will be charged up to $200 plus boxing fees and return freight prior to return of the unit.

Return Shipping & Storage Policy

• If an RMA is issued, the unit must arrive within 30 days. If not received by this deadline, the RMA will be closed, and the issue considered resolved.
• Return shipping costs are the responsibility of the customer/dealer.
• If a unit is found to violate return shipping instructions or have a voided warranty, Parasound will notify the customer and provide two options:
  • The customer provides a prepaid return shipping label.
  • Parasound ships the unit back via UPS Freight Collect (cost paid by the recipient).
• If a customer does not accept either option within 30 days, a storage fee of $10 per day will apply.
• If unclaimed for an additional 60 days (90 days total), the unit will be considered abandoned and disposed of or recycled.  Parasound will in no way be responsible for the unit once this time period has passed.

Exclusions: Parts and Occurrences That are Not Covered by the Warranty

In addition to the exclusions stated in "Limitations on Persons and Products Covered" above, this Warranty does not cover any of the following:

• Glass or plastic panels, cabinetry, trim, or other appearance items (except where they are defective at the time of original sale and the Product is delivered for repair within the first thirty (30) days thereafter);
• Batteries or failure of or damage to the Product caused by batteries.
• Lack of routine maintenance
• Fair wear and tear
• Connection to an improper voltage supply
• Failures arising from accident, carelessness, improper transportation, abuse, catastrophe, misuse, neglect, externally short-circuited, or failure to properly connect or operate the Product in accordance with the accompanying instructions or specifications.
• Failure of moving parts, remote controls, lasers, front panel displays and video screens occurring more than 1 (one) year after purchase, even though the Product may otherwise still be under warranty, as provided in "Scope and Duration" above.
• Failures of any kind in Products which evidence any tampering, alteration, defacement of their serial numbers, or attempted servicing by anyone other than Parasound using a valid RMA.
• Alterations or modification to the unit.
• Failures arising from improper installation of the Product or incompatibility of other components in the system of which the Product is a part.

Parasound shall have no liability or obligation of any kind with respect to any of the foregoing types of failures.