Parasound Registered Dealer Agreement & Application

This is the program itself, not paperwork attached to it. A unit you hold and a unit you sold are two different records, and we ask for both.

Units bought at parasound.com register themselves when we ship, so there is nothing for you to do. Units bought from SNAP you register within one business day of receiving them, with the receipt.

Within one business day of the sale or the install, whichever comes first: the customer’s name, their email, and the unaltered invoice. Subject to Your customer, below.

Buying a unit at parasound.com and then not telling us where it went removes you as a dealer on the first occurrence. You confirm this obligation at the cart every time you buy, so it is never a surprise, and the way out is easy and entirely in your hands.

Units from SNAP are different. Registering them is what earns program benefits and passes the warranty on, but not registering one does not cost you your dealership.

Some clients do not want their information passed to a manufacturer, and some projects are confidential. That is a real constraint and we built a path for it rather than around it.

Buy that unit from SNAP and no customer information is owed on it. Buy it at parasound.com and it is owed within one business day. The choice is yours, unit by unit, and you make it at purchase rather than after the sale.

Registering the customer is what puts you on record as their dealer and attaches project protection to that sale. If a warranty issue arises later we will need to know who owns the unit in order to help them. Short of that, your customer stays yours.

An email address that reaches us through you does not go on a marketing list, and we do not send that person a request to join one. No newsletter, no promotion, no keep-me-posted button in their registration email.

What they receive is limited to their own unit: the registration notice, their certificate, and any safety notice.

If that person is already a Parasound subscriber on their own, from before you ever sent us anything, that existing relationship is unchanged. We are not going to pretend otherwise.

We do not sell customer information you supply, and we do not use it to solicit your customer away from you. That is Section 14 of the agreement, not a marketing promise.

The Unilateral Pricing Policy is Addendum A. It governs advertised price on new, current-model product, and it applies wherever that unit came from.

New means never opened since it shipped from Parasound. Once a carton is opened the unit is no longer new, whoever opened it and whatever the reason.

There is no warning ladder, no probation, and no first-one-free. A validated violation terminates dealer status immediately. We would rather say that plainly here than have it be a discovery later.

Used, open-box and demo units are outside the policy.

A unit you bought at parasound.com carries the full factory warranty for your customer for one year from your purchase. Register the sale inside that year and your customer gets the whole warranty, starting at their purchase.

After that year the unit is still new and still sealed. What it no longer carries is a factory warranty.

You will not have to track this. We notify you by serial number before the date arrives, we tell you the end date when you mark a unit as stock, and open units appear on your statement.

Selling one of those units afterwards is fine, as long as you tell the buyer plainly that it carries no factory warranty. Telling them it has one is treated the same as selling a used unit as warranted.

Units bought from SNAP work differently. Their warranty period starts on the date you bought the unit from SNAP.

Registered customers get troubleshooting from us. We do not send them away and we do not pretend we cannot help.

Where you are their dealer of record, we bring you into that conversation online rather than handling it around you. One answer, from both of us, with you in it.

We also support you off-stage. Anything you would rather not ask in front of a customer comes to us privately, and the customer never sees it.

What stays yours: before an RMA you reproduce the reported fault with the unit physically in your possession, against a known-good reference where that applies. And no promising a customer an outcome on our behalf before the unit has been looked at.

Warranty shipments move through you, in original cartons, with accessories.

Selling new Parasound online, add-to-cart or otherwise, requires our written approval. It is not part of the base appointment, and approval is a conversation about how you go to market, not a form.

Approved online dealers connect their store’s order feed so sales register themselves. It is one workflow in your own admin and you can read it, edit it, or switch it off.

Third-party marketplaces are not permitted for new product.

Used needs no approval and no rider. List it anywhere, provided the listing shows the serial number, the unit is registered into your possession, and the listing states plainly that it carries no Parasound warranty.

Miss those conditions and we deal with it in proportion to what happened, up to and including termination.