Parasound DreamSwap Process

Customer Initiates DreamSwap Request

Customers can begin the process by visiting the Parasound website and completing the DreamSwap form. This includes:

• Model, serial number, and condition of the Parasound unit/packaging they wish to trade in.
• If the original owner, upload receipt.
• Condition details (including pictures of any cosmetic flaws).
• Factory packaging in shippable condition with intact inner foam.
• The option to purchase new packaging from Parasound if necessary.
• Remote details:
  • Fully functional and clean, including the battery compartment.
  • Functional but showing wear; battery compartment clean.
  • Not included/applicable.
• Units must have no functional or performance issues.
• Eligible models include:
  • JC Series: JC1, JC1+, JC2, JC2BP, JC3, JC3+, JC3Jr, JC5.
  • HALO: A21, A21+, A23, A23+, A52, A52+, HINT, HINT6, P3, P5, P6, P7, T3.
  • HCA: 1000A, 1201A, 1203A, 1205A, 1206, 1500A, 2003A, 2200, 2205A, 2205AT, 3500, 750A, 806A, 855A.
  • New Classic: 275, 275v2, 2125, 2125v2, 2250, 2250v2, 2100, 200Int, 200Pre.
  • ZoneMaster: ZM2, ZM4, ZM12, ZM2350.
  • Others: Model 5125, 5250, 5250 v2.
• Specify the desired trade-up model and the expected discount off MSRP.

Customers can only submit one trade-in request every 30 days to ensure timely handling.

Dealer Matching

• Parasound publishes the request to participating dealers and identifies the closest dealer willing to facilitate the trade-up.
• Local dealers are prioritized, but national matches are possible if no local options are available.
• Parasound sends the customer the dealer details, while dealers do not receive the customer’s personal information directly.

Trade-Up Process

• The customer contacts the dealer to finalize details and ships the trade-in unit to the dealer.
• The dealer inspects the unit to confirm its condition matches Parasound’s assessment.
• If the condition matches, the dealer finalizes the sale of the new model to the customer.
• If the condition does not match, the dealer contacts the customer to renegotiate or reject the trade.

Transaction Finalization

• The dealer completes the transaction, applying the agreed trade-in value off MSRP.
• The customer pays the remaining balance directly to the dealer.

Shipping and Handling

• Customers are responsible for shipping their trade-in unit to the designated dealer.
• The dealer arranges delivery of the new product to the customer after confirming the trade-in.

Feedback and Closing

• Parasound follows up with both the customer and dealer to gather feedback on the experience.
• Feedback includes:
  • Customer rating of the dealer and trade-in process.
  • Dealer rating of the customer and ease of the transaction.
  • Suggestions for improving the DreamSwap program.
• Ratings help Parasound refine and enhance the program.

Warranty and Support

• The new unit purchased will include the standard Parasound warranty, as applicable.