Parasound DirectMatch: Connecting Buyers and Dealers for Current Model Used Gear

The DirectMatch program offers a trusted and highly efficient way for customers to buy current model used Parasound gear by connecting them with verified dealers. This program eliminates bidding wars, provides personalized service, and collects feedback to ensure smooth and secure transactions. Dealers only engage when they have an exact match, streamlining the process for both parties.

1. Customer Request Process: Simple and Tailored

Customers can easily submit a request through the Parasound DirectMatch page by providing:

• Desired model and any required accessories (remote, packaging, manuals).
• Preferred cosmetic condition (e.g., minor scratches, pristine).
• Maximum price and contact details (name, email, address for dealer proximity).

Parasound facilitates the process but is not responsible for transaction outcomes. Instead, bi-directional feedback helps to prioritize and improve future matches.

2. Request Fulfillment: Parasound Makes the Best Match

• Dealer Matches:
  • Dealers provide Parasound with the unit’s serial number and condition details.
  • Parasound selects the best dealer match based on unit availability, customer preferences, and proximity.
• Customer Engagement:
  • Parasound forwards the selected dealer’s information to the customer for direct communication.
  • Only one dealer is matched at a time, ensuring exclusivity for each transaction.

Parasound’s role is to facilitate the match but not to mediate between parties. The process is efficient and streamlined, with dealers engaging only when they have a perfect match for the request.

3. Checks and Balances: Ensuring Integrity on Both Sides

• Request Limits: Customers can submit one request every 30 days, which stays active until the match is concluded or canceled.
• Dealer Verification: Dealers must provide valid serial numbers to verify the authenticity of the units.
• Dispute Handling: Parasound does not mediate disputes but uses feedback to enforce program rules and ensure compliance.
• Customer Privacy: Dealers never receive direct contact details of customers, ensuring privacy.

4. Program Benefits: Optimized for Both Dealers and Customers

For Dealers:

• Only engage when they have a direct match, reducing wasted time.
• Easily find pre-qualified customers for used gear nationwide.
• Increase chances of a sale by responding promptly to matches.

For Customers:

• Benefit from secure transactions with vetted dealers and units.
• Enjoy a streamlined, trustworthy buying experience.

Behavior and Escalation Policies: Keeping the System Fair

Parasound enforces rules to maintain a respectful and reliable experience. Violations may result in warnings, suspensions, or bans:

• First Offense: Formal warning and education.
• Second Offense: Extended suspension (up to 6 months).
• Third Offense: Permanent ban from the program.
• Severe misconduct may result in an immediate ban with no appeal.

Dealer Best Practices and Accountability

• Focus on one active match at a time to ensure excellent customer service.
• Provide honest condition reporting and accurate pricing.
• Verify all units through valid serial numbers to prevent grey market issues.
• Maintain respectful and professional communication at all times.

The Path to Mutual Success

The DirectMatch program fosters a positive environment for both dealers and customers by creating a seamless, trustworthy, and efficient process. Parasound’s role as a facilitator enhances confidence while maintaining accountability through feedback. By encouraging honest communication and engagement, the program supports mutual success for all participants.